PRIVACY POLICY

Sassella Pools Pty Ltd (“Dealer,” “we,” “us,” “our”) is committed to the privacy of your information. This Privacy Policy is meant to help you understand the information we collect, why we collect it, and how you can manage it. This Policy applies to our website at [WEBSITE ADDRESS] (the “Site”) and our collection of information from you through the sale of products (“Products”) or any services we provide (collectively with the Site, Products and services, the “Services”). By using any of the Services, you acknowledge that you have read and understood this Privacy Policy and our Terms and Conditions.

In this Privacy Policy, any use of the words “you,” “yours,” or similar expressions refers to users of the Site and our Services, as well as any other individuals whose information we collect and process. References to “we,” “us,” “our” or similar expressions refer to Dealer.

This Privacy Policy does not extend to anyone whose personal information is not under our control or management, including information that is collected by other websites that you may visit before or after the Site and which are not governed by this Privacy Policy. We are not responsible for the privacy policies or practices of any other websites and accept no responsibility or liability for those policies or practices. Please carefully check the policies of other websites and services you use before you visit or submit personal information.

Explore Industries Australia Pty Ltd atf Explore Industries Australia Unit Trust as applicable (“Explore”), may host this Site on our behalf. Explore may separately collect and handle your personal information in connection with the hosting and operation of the Site. Explore’s handling of your personal information is subject to its privacy policy located at https://exploreindustries.com/privacy-policy.

1. Information We Collect and Sources of Information

1.1 Information We Collect and Receive. For you to use our Site and Services, we need to collect and process certain types of information. Depending on your use of our Site and Services, this may include the following:

Identifiers or Contact Information you provide to us by completing forms on our Site or when you request information regarding our Services: For example, your name, contact information including email address, phone number and address, and any other information you may provide in the forms on our Site;
Personal Information you provide to us by contacting us: Any personal information you may provide to us when you email or call us, such as your name, phone number, company name and any other details you provide in your communications. We may also request your contact information for the purposes of having someone contact you for additional information or in response to your request for information from us;
Transaction or Commercial Information when you purchase Services from us: For example, if you make purchases of Products using your credit card, we or our payment service provider may use your credit card information for shipping, billing and credit card validation purposes;
Login information, such as a username and password, that you may use in connection with our Services; and
Internet and other similar Network Activity Information about your activity through our Services, including your device information, such as your IP address, the type of device or browser you use, and your actions on the Site.

We will only use your personal information to provide you with information and Services you have requested or for the purposes set out in this Privacy Policy. Personal information does not include aggregated or de-identified information from which individual identities have been removed.

1.2 Cookies and Trackers. We may use cookies and similar technologies, such as web beacons, pixels, advertising tags and device identifiers, to recognise you and/or your device on, off and across the Site and different Services and devices. A cookie is a small file that is placed on your device, such as a computer, smartphone or other electronic device, that stores information when you visit a website. You can control cookies through your browser settings and other tools. You can also opt out of our use of cookies and similar technologies that track your behaviour on the sites of others for third-party advertising. Neither the Site nor the Services necessarily responds to “Do Not Track” signals.

We may use cookies and related technologies on the Site to help us recognise your device as a repeat visitor and enable certain website features and functionalities. Some of this information will be aggregated or statistical, which means that we will not be able to identify you individually.
Specifically, we may use cookies and other similar technologies on the Site to:

Recognise you whenever you visit the Site, which may speed up your access to the Site as you do not have to log in each time;
Support security and any authentication features on our Site;
Obtain information about your preferences and use of our Site;
Carry out research and statistical analysis to help improve our content and Services and to help us better understand our customers’ requirements;
Improve the speed and performance of our Site and Services;
Make your online experience more enjoyable and efficient; and
Keep track of the items stored in your shopping cart and take you through the checkout process.

The cookies that we place on your device may include:

Essential cookies: These cookies are essential for you to be able to navigate our Site and use its features. Without these cookies, the services you have asked for could not be provided.
Performance cookies: These cookies collect information about how you use our Site, for example, which pages you visit most often. These cookies do not ordinarily collect information that directly identifies you. Information collected by these cookies may be aggregated and used to improve how our Site works.
Functionality cookies: These cookies allow our Site to remember the choices you make, such as your username, language, last action and search preferences, and provide enhanced, more personal features. The information collected by these cookies is generally used to support your use of the Site.
Marketing cookies: Also known as advertising cookies, these cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement on our Site and help measure the effectiveness of an advertising campaign. This is sometimes referred to as online behavioural advertising. In some cases, our partners may use cookies to provide us with information about your interactions with their services. These cookies may remember that you have visited a website and this information may be shared with other organisations, such as advertisers. Those third-party cookies are subject to the relevant third party’s privacy policy.

Managing Cookies:

You can opt out of all non-essential cookies by clicking the “Reject All” button on the cookie banner at the bottom of the Site homepage. In addition, your browser may give you the ability to control some types of cookies. If you want to customise the kinds of cookies you accept, you can change your browser settings so that certain types of cookies are not accepted.

f you turn off any cookies, please be aware that you may lose some of the functionality of the Site. For more information about cookies and how to disable them, please visit http://www.allaboutcookies.org/.

Your cookie choices will generally be specific to the web browser or mobile device from which you accessed the Site. If you use multiple devices or browsers, you may need to update your preferences on each browser or device that you use.

Consent to Use Cookies: The first time you visit our Site, a cookie notice is displayed describing our use of cookies and linking to this Privacy Policy. As described in that notice, the cookie choices you make the first time you visit our Site will be used for your future use of the Site. You can change your choices at any time through the cookie settings available on the Site.

Analytics and Advertising

We may disclose limited information collected through cookies and similar technologies to service providers that help us analyse use of the Site, measure the effectiveness of advertising and deliver advertisements that may be relevant to you. You can control the use of non-essential cookies through the cookie banner or cookie settings available on the Site.

SMS Data

By providing your phone number through our Site and opting in to receive marketing messages, you consent to receive SMS customer service and marketing messages from us regarding our Products and Services. Message frequency will depend on the offers and information we provide. Message and data rates may apply. Your consent to receive marketing SMS messages is not required to purchase our Products or Services.

We may disclose your SMS opt-in or consent status to third parties that help us provide our messaging services and send text messages. We will not disclose your phone number or SMS opt-in status to unaffiliated third parties for their own direct marketing purposes.

You may opt out of receiving SMS marketing messages at any time by replying “STOP” to a message you receive or by contacting us at [DEALER EMAIL ADDRESS]. You may receive an additional message confirming your decision to opt out.

2. How We Use Information

We may use the personal information we collect for the following business purposes:

To deliver our Products and Services;
To allow you to log into and access your account;
To provide customer service and our support services;
To process any financial transactions you make while registering for or using our Services;
To keep your information secure, including by detecting security incidents and verifying your identity and contact information;
To alert you about product updates, special offers, updated information and other news and services from us, where permitted by applicable law;
To ensure our Site and Services are relevant to you and your interests;
To help us create and publish content most relevant to you; and
To contact you in response to sign-up forms or requests.

We use your personal information as set out above where reasonably necessary to operate our business and provide our Products and Services, to perform a contract with you, with your consent where required, or where otherwise permitted or required by applicable law.

3. How Information May Be Disclosed

We do not disclose sensitive personal information for purposes other than those permitted by applicable law.
We may disclose your information to certain trusted third-party services to help us provide, improve, promote or protect our Services. For example, we may disclose personal information in the following situations:

To data storage providers and other vendors providing services to us;
To address fraud, security or technical issues;
When required or authorised by law, such as under a valid subpoena, court order or other legal process;
To companies that process your payments or store your personal information where necessary to support delivery of our Services and respond to customer service requests;
To credit providers or credit reporting bodies where permitted by applicable law;
If we reasonably believe it is necessary to protect someone’s safety, the public, our rights or the rights of others; or
When reasonably necessary in connection with the operation or sale of our business, such as in the event of a merger, acquisition or sale.

Whenever we disclose personal information to third-party service providers, we take reasonable steps to require that they use the information only for the purposes we have authorised and protect the information in accordance with applicable privacy laws.

Merger. If we undergo a merger, acquisition or other sale of our assets, we may disclose your personal information to a potential or actual acquirer, subject to applicable law.

Our Licensors. We may provide or otherwise make available personal information to our licensors, such as Explore, and other third parties with whom we conduct business. These third parties may use your personal information for their own marketing purposes only where you have consented or where otherwise permitted by applicable law. You may opt out of our use or disclosure of your personal information for direct marketing purposes by contacting us at [email protected] or 401078917.

4. Protection of your Personal Information

We take the security of your personal information seriously and follow industry-standard practices to protect the information we collect and process. We have therefore put in place commercially reasonable physical, electronic and managerial procedures to safeguard and secure the personal information that we collect. Access to personal information will be restricted to our authorised personnel who require the information to perform their duties properly. In addition, access will be limited to information that is reasonably necessary for the performance of those duties.

Please remember that the safety and security of your information also depends on you. Where you have chosen, or where we have given you, a username and password for access to certain parts of the Site or Services, you are responsible for keeping your login credentials confidential. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Data Transfers

Explore Industries Australia Pty Ltd as trustee for the Explore Industries Australia Unit Trust is based in Australia. However, the Site may be hosted, supported or operated using servers and third-party service providers located in Australia, New Zealand, the United States or other countries.

As part of the Services offered to you through our Site, the information we collect about you may therefore be transferred to, accessed from or stored in a country other than the country in which you reside. These countries may have privacy laws that differ from those applying in Australia or New Zealand.

Where we disclose personal information outside Australia or New Zealand, we will take reasonable steps to ensure that the information remains adequately protected and is handled in accordance with this Privacy Policy and applicable privacy laws.

6. Email and Mobile Device Notifications

We try to keep email communications to a minimum and give you the ability to opt out of marketing communications we may send. For example, we may send you emails relating to the Services we provide. You may also elect to receive certain marketing communications in accordance with your preferences and may opt out of those communications at any time.

You can opt out of receiving marketing emails or mobile device notifications from us, other than required or transactional communications such as messages confirming orders, by sending us an email at [email protected] stating your request. If we have sent you a promotional email or mobile device notification, you may also use the unsubscribe function in that communication or send us a return email or mobile device communication asking to be omitted from future marketing communications.

7. Retention

We will hold your personal information on our systems for as long as is reasonably necessary to perform the relevant processing activity or as long as is set out in any relevant contract you hold with us. The relevant retention period is determined on a case-by-case basis because it depends on matters such as the nature of the information, why it was collected, why it is processed and any relevant legal or operational retention requirements.

For example, we may retain your information for as long as you are a customer so that we may process and complete any orders you make with us. We may also be required to retain some types of information for legal, taxation, accounting, warranty or record-keeping purposes.

We review our retention periods for personal information regularly. When the relevant processing activity has been completed and we are not required to retain the information, we may securely destroy it or anonymise it so that it is no longer personally identifiable.

8. Personal Information Rights and Requests for Australian and New Zealand Residents

Depending on where you reside and the applicable privacy law, you may have the right to request access to the personal information we hold about you and to request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

You may also ask us to delete or de-identify personal information that we no longer require, subject to any legal or operational requirement that permits or requires us to retain it.

Right of Access

You may request access to the personal information we hold about you. We will provide access in the manner requested where it is reasonable and practicable to do so, subject to any exceptions permitted by applicable law.

Right of correction

You may request correction of your personal information. After we receive and verify your request, we will take reasonable steps to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading, unless an exception applies. You may also be able to correct and update some of your basic information through the Services or on the Site.

Requests for Deletion or De-identification

You may ask us to delete or de-identify your personal information. We will consider your request and, where we no longer require the information and are not legally entitled or required to retain it, take reasonable steps to delete or de-identify it.

How to Make an Access, Correction or Deletion Request

You can request access to, correction of, or deletion or de-identification of your personal information by sending an email to [email protected] and including your full name, address, email address, phone number and details of your request.

We may request additional information where reasonably necessary to verify your identity and protect your personal information. You may also authorise another person to make a request on your behalf, although we may require evidence of that authority.

We will not charge you for making a request. We may charge reasonable costs for providing access to personal information where permitted by applicable law, but we will tell you about any proposed charge before providing access.

We will respond to your request within the period required by applicable law. If we refuse your request, in whole or in part, we will provide the reasons for the refusal and explain how you may make a complaint, except where applicable law permits us not to provide those reasons.

To ensure that your personal information is accurate and complete, please contact us regarding any errors or updates affecting the personal information we hold about you. To protect your privacy and security, we may take reasonable steps to verify your identity before granting access to, correcting or deleting information. We may retain certain information where required by law or reasonably necessary for legitimate business purposes.

9. Children’s Privacy

The Site does not target children and we do not knowingly intend to collect personal information from children under 18 years of age. If that policy changes, we will obtain consent from a parent or guardian before we knowingly collect personal information from anyone under the age of 18.

10. Questions, Comments, or Complaints

If you have questions or comments about this Privacy Policy, or if you are not completely satisfied with this Privacy Policy or its application by us, we invite you to convey your concerns or suggestions to us at [email protected]. If you have a disability, you may also contact us at that email address to request access to this Privacy Policy in an alternative format.

We will reply as quickly as reasonably possible and inform you of the steps, if any, that have been or will be taken to address your concern or implement your suggestion.

If you are in Australia and are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner at http://www.oaic.gov.au.

If you are in New Zealand and are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner at http://www.privacy.org.nz.

11. Updates and Changes to this Privacy Policy

This Privacy Policy is effective as of 02/26/2026. We may update this Privacy Policy from time to time. If we do, we will let you know about any material changes by notifying you on the Site or by sending you an email. Any updates to this Privacy Policy will not apply retrospectively.